Contact OIEC

Injured employee choosing contact method

Contact Us

Injured employees in Texas have the right to free services from OIEC. We are here to answer your questions and help with your workers’ compensation claim.

Please use the online form below to contact us.

Email:  oiecinbox@oiec.texas.gov

Toll-free number:  (866) 393-6432 

The automated message will provide options to reach the person or department you are calling. 

All field offices can be reached at oiecinbox@oiec.texas.gov or (866) 393-6432.  (The automated message will provide options to reach the person or department you are calling.)

Office of Injured Employee Counsel – Central Office

7551 Metro Center Drive, Suite 100, MS-50, Austin, TX 78744
oiecinbox@oiec.texas.gov
Telephone: (512) 804-4170
Fax: (512) 804-4181

Andria Franco, Deputy Public Counsel
andria.franco@oiec.texas.gov
(512) 804-4170

Alma Valencia, Legislative Assistant
alma.valencia@oiec.texas.gov
(512) 804-4187

Most information and records in the custody of the OIEC are available to the public pursuant to Chapter 552 of the Texas Government Code, commonly known as the Open Records Act.

Please see the OIEC Open Records Process to learn more about the process to request records from OIEC.  

Andria Franco, Deputy Public Counsel
andria.franco@oiec.texas.gov
(512) 804-4170

Do you have a complaint about:

  • The Office of Injured Employee Counsel (OIEC),

  • OIEC's staff, or

  • OIEC's policies or procedures?

These complaints are handled by OIEC.

OIEC's complaint process


Or, do you have a complaint about:

  • the Division of Workers' Compensation (DWC),

  • the workers' compensation law or rules,

  • a workers' compensation health care network,

  • a health care provider, or

  • your insurance carrier?

If so, those complaints are handled by DWC.

DWC's complaint process.

We have rewarding jobs at OIEC and excellent state benefits!  Come join our team!

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Office of Injured Employee Counsel

7551 Metro Center Drive, Suite 100, Austin, TX 78744 | 1-866-393-6432 | OIECInbox@oiec.texas.gov

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