Announcements, Publications and Newsletters

Announcements

• Norman Darwin reappointed OIEC Public Counsel (Feb 2011)
• Rule petition to amend Rule 130.12 in order to safeguard injured employee rights (Nov 2010)
• Sunset Announcement (Oct 2009)

Public Service Announcements

• PBS PSA (video)  English | Spanish 
• OIEC Overview and Services (video) English | Spanish

Required Employer Notice (for Posting)

Rule 276.5 - Employer's Notification of Ombudsman Program to Employees
All employers participating in the workers' compensation system shall post notice of the Office of Injured Employee Counsel's (OIEC) Ombudsman Program.

Publications/Brochures

AGENCY INFORMATION:

• OIEC Organizational Chart
• OIEC Accomplishments: FY '11
• OIEC Business Plan: Current Business Plan (New!)
  FY '08-'09 introduction | 4th quarter FY '08 plan | FY'09 plan | FY'10 plan
• OIEC Compact with Texans:  English | Spanish
• OIEC Funding
• OIEC Information for Stakeholders
• OIEC Plan for Non-English Speaking Customers - Section 404.005(a)

   SUNSET DOCUMENTS:

• OIEC Self Evaluation Report
• Sunset Advisory Committee Staff Report
• OIEC Response to Staff Report

REPORTS:

• OIEC Audit Reports
• OIEC Annual Report on Outcomes: FY '08 | FY '09 | FY '10 | FY '11 | FY'12
• OIEC Annual Report on Output and Efficiency Measures:  FY '08 | FY '09 | FY '10 | FY '11 | FY'12
• OIEC Appropriations:  FY '08-'09 Biennium | FY '10 - '11 Biennium
• OIEC Expenditures:  Current expenditures
• OIEC Legislative Appropriations Request:
  '08-'09 Biennium | '10-'11 Biennium | '12 - '13 Biennium | '14 - ' 15 Biennium
• OIEC Legislative Report:  2008 | 2010 | 2012
• OIEC Operating Budget:  FY'10 | FY'12
• OIEC 5% Item Reductions in ABEST: '10-'11 Biennium 
• OIEC Performance Measure Results:  FY '13:  1st quarter | FY'12:  4th quarter | FY'11: 4th quarter | FY'10: 4th quarter | FY'07 - FY'11 Results/FY'12 - FY'13 Targets
• OIEC Strategic Plan:  FY '07-'11 | FY 09-'13 | FY '11 - '15 | FY '13 - '17
• Summary of Legal Services Provided by the Office of the Attorney General:  FY '09

SURVEY RESULTS:

• 2008 Ombudsman Program Customer Satisfaction  
• 2008 Survey of Organizational Excellence 
• 2009 Customer Satisfaction Survey

    CUSTOMER INFORMATION/BROCHURES:

• Request for OIEC Assistance (Form OMB-02) - English | Spanish
  • "About the Office of Injured Employee Counsel" -  English | Spanish
  • "Injured Employee Rights & Responsibilities" 
  • "OIEC Customer Service and Ombudsman Programs" - English | Spanish
  • "Indemnity Dispute Resolution Process"- English | Spanish
  • "Injured at Work?" - English | Spanish
  • "Medical Dispute Resolution Procedures" -  English | Spanish
  • "Retrospective Medical Necessity Disputes" - English | Spanish
  • "Preauthorization Process" -  English | Spanish
  • "Medical Fee Disputes" -  English | Spanish
  • "Death Benefits" - English | Spanish
  • "Working Works"- English | Spanish 
  • "Finding a Doctor" - English | Spanish
  • "What to Expect at Your Designated Doctor Appointment" - English | Spanish
  • "Maximum Medical Improvement and Impairment Rating: What You Need to Know as an Injured Employee " - English | Spanish
  • "How to Dispute Your Maximum Medical Improvement and Impairment Rating" - English | Spanish
  • "Early Return to Work Benefits Everyone" - English | Spanish
  • "What You Should Know about Using Prescription Drugs Safely"  - English | Spanish
  • "What to Do When You Receive a Workers' Compensation Medical Bill" -
    English | Spanish
  • "2012 Monthly Educational Presentations" - English 
     

OIEC Quarterly Review Newsletters

Index of Quarterly Review Articles (by issue and alphabetically)

2013

• Spring Issue 2013

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