Office of Injured Employee Counsel

Norman Darwin, Public Counsel
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OMBUDSMAN SERVICES

WHAT IS AN OMBUDSMAN?

An Ombudsman is a specially trained employee of the Office of Injured Employee Counsel (OIEC) who can assist you if you have a dispute with your employer’s insurance carrier free of charge.   Each OIEC ombudsman has a workers’ compensation insurance claims adjuster's license and has completed a comprehensive training program designed specifically for OIEC ombudsmen.  Ombudsman services are provided at no cost to injured employees.

The ombudsman can answer questions you have regarding your dispute (by calling 1-866-EZE-OIEC).  And, upon request, the ombudsman can:

  • Help you prepare for benefit review conferences; 
  • Help you prepare for benefit contested case hearings;
  • Attend benefit review conferences and benefit contested cases hearing with you and communicate on your behalf with the parties, and; 
  • Help you prepare appeals and answer carrier appeals to the appeals panel of the Texas Department of Insurance, Division of Workers’ Compensation.